Privacy Policy

This Web site is owned and operated by or on behalf of the Hope for Help Foundation. We recognise that visitors to our site may be concerned about the information they provide to us, and how we treat that information. This Privacy Policy addresses those concerns. This policy may be changed or updated from time to time.

Our Policy

Hope for Help Foundation uses its best efforts to respect and protect the privacy of our online visitors and donors. We will not share your e-mail address with third parties.

Hope for Help Foundation may share financial donor postal mailing lists with other non-profits for a one-time use by the other non-profit. If you are a financial donor to the Hope for Help foundation, you may request that we withhold your mailing information from any list exchanges with other non-profits. Please e-mail us at info@hopes.org.uk . In the subject field, type "Do Not Exchange" and provide us your name, e-mail or postal address depending on how you made your contribution to our organisation. Hope for Help Foundation lists are never sold to third parties.

Our Refund Policy

We operate a refund policy. If by chance you should donate in error, please inform us at info@hopes.org.uk or call us on 0800 612 8984 within seven days so that a refund can be made to your card's account. Refunds will be given at the discretion of the management.

You will need to provide in full the details of your transaction and show a copy of the "digital receipt" that was emailed to you at the time of donating.

What to do if you're unable to make donation online?

If for some reason you can not make donation online you can contact us by email at info@hopes.org.uk or call us on 0800 612 8984 and we will deal with your request.

Is Credit Card Information Secure?

We care about the safety and security of your transaction. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols.

We Care About Doing It Right

In addition to maintaining privacy and security controls over information you share with us, Hope For Help Foundation works to accurately process your contribution information. During business hours, staff is available to answer questions about your financial donation or scheduled blood donation at info@hopes.org.uk

Hope for Help Foundation employs error checking procedures to make certain transactions are processed completely and accurately. As necessary, changes are made to improve our systems. And, independent external and internal audits are conducted to ensure the privacy, security and appropriate processing of your information on our site.

How Do We Use "Cookies"?

Visitors should be aware that non-personal information and data may be automatically collected by the Hope for Help Foundation Website through the use of "cookies." "Cookies" are small text files a Website can use to recognise repeat visitors, facilitate the visitor's ongoing access to and use of the site, and allow a site to track usage behaviour and compile aggregate data that will allow content improvements. Cookies are not programs that come onto a visitor's system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. Hope for Help Foundation uses "cookie" technology only to obtain non-personal information from its online visitors in order to improve visitors' online experience and facilitate their visit within our site.

Note to Parents on Our Privacy Policy

Hope foundation UK welcomes children to learn more about our organisation and, where appropriate, find opportunities to serve their communities through Hope for Help Foundation training programs and volunteer activities. However, we encourage this to be done only with their parent's knowledge and supervision.

Thank you for visiting our site. Please contact us should you have any questions about the operation of the site.

If you have any questions about our Privacy Policy, you can contact us at:

Hope For Help Foundation UK
47 East Street
Barking
Essex
IG11 8EJ
United Kingdom

Tel: +44 (0) 8000 699 109
Fax: +44 (0) 844 567 7617
Email: info@hopes.org.uk

We are available to answer your questions or hear your concerns.

 

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